Problem upgrading to CS2007.1

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braup Posted: Thu, Oct 18 2007 4:37 PM

I was able to upgrade from 3.0.20611.960 to CS2007.1 on my test server just fine but when I did the exact same thing on my production server, I got this error. I am running the small business edition with the single sign-in add-on.

The page cannot be displayed

The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

Please try the following:

  • Click the refresh.gif (82 bytes) Refresh button, or try again later.
  • If you typed the page address in the Address bar, make sure that it is spelled correctly.
  • To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
  • See if your Internet connection settings are being detected. You can set Microsoft Windows to examine your network and automatically discover network connection settings (if your network administrator has enabled this setting).
    1. Click the Tools menu, and then click Internet Options.
    2. On the Connections tab, click LAN Settings.
    3. Select Automatically detect settings, and then click OK.
  • Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
  • If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
  • Click the Back button to try another link.


Cannot find server or DNS Error
Internet Explorer

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TelligentSupportTeam

You should speak to your web host about this one - Your site may be down or there might be a configuration error.

One quick thing to check - try going straight to the page you want to use (e.g. instead of http://mydomain.com goto http://mydomain.com/default.aspx).  If that works, you'll need to set your 'default document' to use default.aspx.

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Nick replied on Tue, Oct 30 2007 9:55 AM

That error isn't a Community Server error, it's a browser 404 error, which means it can't find the page to load.

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braup replied on Fri, Nov 16 2007 5:59 PM

Turns out the problem was in the communityserver.config file. FYI, when doing an upgrade to Community Server, make sure to double check your config files against the new ones as they can be overwritten and you'll lose all the custom config settings you probably have. I think it would be better if they just gave us the lines to add or subtract in the config files during upgrades to avoid this.

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daveburke replied on Sun, Nov 18 2007 7:53 AM

Good point.  That's where file comparison tools like WinMerge come in so handy when upgrading.

Regards,
Dave

 

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