I have a 2.1 CS server that I have restored from backup. I have read some posts about how to restore a CS however when trying this I get an error on the page saying:
Either the site is offline or an unhandled error occurred. We apologize and have logged the error. Please try your request again or if you know who your site administrator is let them know too
I cant seem to find any logs, can someone help shed some light to this issue?
Thanks.
There's some form of problem with your database's connection string or SQL server as CS is unable to connect to the database. Are you using SQL Express? If so, try changing your server from (local) to (local)\SQLExpress. If that's not the case then there's not a lot we can do from our end as the only information we're getting is CS cannot communicate with SQL Server - and that's either a problem with ASP.Net or SQL server, neither of which is Community Server.
As for support, if you have been maintaining your Gold Support, then you should contact Telligent directly as that's the only situation in which they guarantee a response to the question.
For the upgrade path, if you've maintained your Gold Support, then you'll be able to upgrade to CS2007 (and 2008 when it comes out) at no extra cost. If not, you'll have to contact sales@telligent.com for further details about upgrading your license.
CS Documentation - now available in downloadable PDF form
My CS Site
That's perfectly standard. Simply, ASP.Net will shut down the website if it hasn't been accessed for a length of time (typically 20 mins) to save resources. If you want to change this, you'll need to change the settings on CS's App Pool in Internet Information Services.
in your web.config file, find the <customErrors> section, and change the mode attribute to "Off" (Note, this is CASE SENSITIVE, and must be Off, NOT OFF or off).
This won't fix your problem, but it'll tell you what the real error is, which you should be able to use to fix the problem.
When you've fixed the problem, make sure to set the mode attribute back to "RemoteOnly"
Thank you that helped, However now I am seeing that I am having problems connecting to the DB. It gives this error:
When connecting to SQL Server 2005, this failure may be caused by the fact that under the default settings SQL Server does not allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)
I have checked the SQL Server configuration and Named Pipes as well as TCP/IP is enabled. No Firewall Enabled etc.
Any Ideas?
You probably need to update the connection strings to point to the restored database. In your web.config file, can you check that the connectionstring specified for LocalSqlServer is valid for your database. If you're not sure, you may have to ask your webhost for what the connection string should be.
I dont see an area for LocalSQLServer setting but I do see these lines the DBName is valid.
<connectionStrings> <add name="SiteSqlServer" connectionString="server=(local);uid=;Trusted_Connection=yes;pwd=;database=DBNAME" /> </connectionStrings>
<appSettings><add key="SiteSqlServer" value="server=(local);uid=;pwd=;Trusted_Connection=yes;database=DBNAME" />
Is anyone moderating this topic any more?
I guess what I am needing is a clear guidline as to how to successfully move this Install to another server. I have read some topics about this but its not working. (http://communityserver.org/forums/t/494618.aspx) How do I get help? This is on my server, I am fluent in SQL and IIS, I am an IT Admin... this should not be so difficult.
I paid for this system 2 years ago, and have never had problems with this system till our crash.So this is not a FREE version, also I am a bit confused as to what the upgrade path is. Like this fellow: (http://communityserver.org/forums/t/494252.aspx)
Its not really clear how to upgrade from 2.1. I have also tried to follow the directions about running the SQL scripts, but it just bombs out with errors all over. (Of course I made backups thank GOD)
I would like to just get this site back up PLEASE.Thank you.
Wow your right I overlooked that it was local\SQLExpress. Thanks that did it!
It used to be Full SQL installed.
I cant believe it was that simple.
Why would this event be posted to the log?
Ok great. I have not maintained my Gold support. I was going to use this license for a comercial site but as it turns I never did. So I am wondering if I can upgrade to the Standard version 2007?
I tried this already Like I mentioned but the SQL upgrade script threw a bunch of errors. saying that tables did not exist etc.
Your best bet will be to contact Telligent Sales directly as the'll know best - sales@telligent.com. That will probably also be the best bet to get help for your Tables not Existing problems.
One other thing to consider when upgrading is with CS08 just arround the corner, do you want to want to go straight for a CS08 licence instead of a 2007 licence?
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