Knowledge Base Server installation problem

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Jamie Posted: Thu, Nov 22 2007 6:16 AM

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Hi,

I've followed the Knowledge Base Server installation instructions to the point where I have an 'Addon Installer' section in the Control Panel.  However when I click 'Install Packages' within that section, I receive an error: "Oops something went wrong!".  I've tried viewing the Exceptions report in the Control Panel but even when I tick the 'Include Unhandled Exceptions' box it is still showing no errors.

Thanks.

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Jamie replied on Thu, Nov 22 2007 1:17 PM

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Further to my last post, I discovered that exception logging is disabled by default in CS2007.  I've enabled it and here's the error I'm getting:

User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.9) Geck
Path: /portal/ControlPanel/addons/InstallerPage.aspx as HTTP GET
Referrer: /portal/controlpanel/Setup.aspx
Message: Unknown server tag 'CS:mpcontainer'.
System.Web.HttpException: Unknown server tag 'CS:mpcontainer'.
at System.Web.UI.TagPrefixTagNameToTypeMapper.System.Web.UI.ITagNameToTypeMapper.GetControlType(String tagName, IDictionary attribs)
at System.Web.UI.MainTagNameToTypeMapper.GetControlType2(String tagName, IDictionary attribs, Boolean fAllowHtmlTags)
at System.Web.UI.MainTagNameToTypeMapper.GetControlType(String tagName, IDictionary attribs, Boolean fAllowHtmlTags)
at System.Web.UI.RootBuilder.GetChildControlType(String tagName, IDictionary attribs)
at System.Web.UI.ControlBuilder.CreateChildBuilder(String filter, String tagName, IDictionary attribs, TemplateParser parser, ControlBuilder parentBuilder, String id, Int32 line, VirtualPath virtualPath, Type& childType, Boolean defaultProperty)
at System.Web.UI.TemplateParser.ProcessBeginTag(Match match, String inputText)
at System.Web.UI.TemplateParser.ParseStringInternal(String text, Encoding fileEncoding)

Thanks.

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KBS_Support replied on Sun, Nov 25 2007 4:55 PM

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 Hi Jamie,

 The current version of Knowledge Base Server is written for CS2.1, and it looks like you're trying to install it to CS2007.

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Jamie replied on Mon, Nov 26 2007 5:13 AM

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Hi,

Thanks for the reply.  I wasn't aware KBS was written for an older version of Community Server, I don't think it's stated on your website or in any of the other documentation I've received.

Are there plans to release a CS2007-compatible version?  And is there a timescale available for this as the project I'm working on has an impending deadline? 

Thanks.

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KBS_Support replied on Mon, Nov 26 2007 10:23 AM

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The next version we're working on will be a CS2008 version.

So the 2007 version is being skipped over to catch up with the current development cycle of CommunityServer.