File Gallery: Specifying file to upload always crashes IE7

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Sean Winstead Posted: Fri, Mar 16 2007 5:50 PM

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If I try to upload a file, IE7 always crashes. The crash occurs whether I try the upload via My Files in Control Panel or the public File Gallery interface.

The crash occurs as soon as I click the Save button on the modal dialog used to specify the file. The crash only occurs if I specify a local file. It does not occur if I specify a remote file.

To make sure this wasn't a problem with my IE7 installation, I uninstalled and then re-installed IE7, including the latest updates. The crash still occurred.

If there's anything I can do to help you diagnose this problem, please let me know.

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Sander de Koning replied on Mon, Mar 19 2007 4:46 AM

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This is also the case with 2.1 SP2, after closing the modal dialog it crashes IE7. Except when you already typed in a title and descripiton for the file. Seems like the communication on setting the title causes the problem.

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Ben Tiedt replied on Mon, Mar 19 2007 11:31 PM

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Are you using IE7 on XP or Vista? 

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Ben Tiedt replied on Wed, Mar 21 2007 1:00 AM

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I'm having trouble reproducing this issue.

Is it ocurring in the Control Panel, front UI, or both?

Does it always occur when the modal window closes after uploading a local file?

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Sander de Koning replied on Thu, Mar 22 2007 11:48 AM

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Hi Ben,

great that you are looking into the issue!
I've made a screencapture so you can see and reproduce the flow.

Ýou can view it on:
http://www.halluf2.nl/ScreenCaptureCSFileGallery.wmv

To workaround for me it so fill in a "Friendly Name/Description" in the upload screen. By doing this the issue does not occur.

My system (2 systems):
- OS Name Microsoft Windows XP Professional
- Version 5.1.2600 Service Pack 2 Build 2600
- IE7: Version 7.0.5730.11
- IE7: Build 75730
- Google toolbar
- CS version: 2.1.61129.2

thanks!
Sander

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Ben Tiedt replied on Mon, Mar 26 2007 8:22 AM

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Can others confirm this? 

As far as I know, nothing has changed on the upload pages.

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Sean Winstead replied on Mon, Mar 26 2007 11:50 AM

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I am still able to make this error happen with Beta 2. Here's what I did:

1. Log in as administrator.
2. Go to Control Panel -> Membership
3. Add new role named "ProductA"
4. Add new folder named "ProductA" to folder group "Sample Downloads"
5. On "ProductA" folder, I removed all permissions for Everyone role.
6. On "ProductA" folder, I added the following permissions for role ProductA: View, Download, Reply, Upload, Local Files
7. I exited the control panel and returned to main site
8. I went to Downloads, expanded tree view to see ProductA folder
9. I clicked Upload button for ProductA folder. The Upload screen appeared.
10. I clicked the "Specify File/URL" button. The Upload File modal dialog appeared.
11. I browsed to a local file and clicked the Save button. The IE fatal error window appeared and that was that.

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Sander de Koning replied on Mon, Mar 26 2007 1:55 PM

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Hi Sean,

I tried to reproduce the issue as you described, but it does not crash anymore. But now my CS 2.1 is working fine as well.
Could it be that I deleted my cache and cookies recently? Can you please try that Sean?

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Sean Winstead replied on Mon, Mar 26 2007 2:29 PM

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In this case, I do not yet believe that has an effect upon the situation. I had deleted all my cookies while getting beta 2 to run successfully. And the actions I took were on the first or second run of the community (i.e., the cache should have been nearly empty).

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Ben Tiedt replied on Mon, Mar 26 2007 11:09 PM

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I still cannot reproduce this issue (even following your steps).

Can you try to disable all of your IE7 add-ons? (I realize that you uninstalled and re-installed IE7... but I am unsure if this clears your add-ons)

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Sander de Koning replied on Tue, Mar 27 2007 2:48 AM

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My pc at work still has the same issue.

I tried disabling add-ons one by one and it turned out "IE DevToolBar BHO" was the troublemaker. Sean, do you have the IE developer toolbar installed?

Deleting cache and cookies and re-installing the IE Developer Toolbar did not fix the problem...

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Ben Tiedt replied on Tue, Mar 27 2007 8:37 AM

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Sander de Koning:

I tried disabling add-ons one by one and it turned out "IE DevToolBar BHO" was the troublemaker. Sean, do you have the IE developer toolbar installed?

Deleting cache and cookies and re-installing the IE Developer Toolbar did not fix the problem...

Are you saying that the IE DevToolbar needs to be uninstalled and then upgraded?