Error installing KBS

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ScottKorman Posted: Wed, Jan 24 2007 4:21 AM

rated by 0 users

After going through the process of merging the setupnavbar file, uploading, click on install, having the host fix the permissions, clicking on install again, then clicking enter, I receive the following error:

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Oops something went wrong!
Either the site is offline or an unhandled error occurred. We apologize and have logged the error. Please try your request again or if you know who your site administrator is let them know too.
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The last exception report is:

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User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.2; WOW64; .NET C
Path: /ControlPanel/Addons/InstallerPage.aspx as HTTP POST
Referrer: /ControlPanel/Addons/InstallerPage.aspx
Message: Request for the permission of type 'System.Security.Permissions.FileIOPermission, mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' failed.
System.Security.SecurityException: Request for the permission of type 'System.Security.Permissions.FileIOPermission, mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' failed.
at System.Security.CodeAccessSecurityEngine.Check(Object demand, StackCrawlMark& stackMark, Boolean isPermSet)
at System.Security.CodeAccessPermission.Demand()
at System.IO.FileInfo..ctor(String fileName)
at KnowledgeBaseServer.AddonInstaller.Configuration.InstallerSettings.ResolvePath(String name)
at KnowledgeBaseServer.AddonInstaller.Tasks.Actions.SqlFileAction.ReadFile()
at KnowledgeBaseServer.AddonInstaller.Tasks.Actions.SqlFileAction.Execute()
at KnowledgeBaseServer.AddonInstaller.Tasks.Actions.ActionBase.Evaluate()
at KnowledgeBaseServer.AddonInstaller.Tasks.Conditions.Condition.EvaluateTaskGroup(Boolean evaluationResult)
at KnowledgeBaseServer.AddonInstaller.Tasks.Conditions.TrueCondition.EvaluateAnswer(String response)
at KnowledgeBaseServer.AddonInstaller.Web.InstallerPage.responseRequestedHandler(Object sender, ResponseRequestedEventArgs e)
at KnowledgeBaseServer.AddonInstaller.Tasks.Conditions.Condition.OnResponseRequested(ResponseRequestedEventArgs args)
at KnowledgeBaseServer.AddonInstaller.Tasks.Conditions.Condition.GetPromptResponse()
at KnowledgeBaseServer.AddonInstaller.Tasks.Conditions.Condition.Evaluate()
at KnowledgeBaseServer.AddonInstaller.Tasks.Conditions.Condition.EvaluateTaskGroup(Boolean evaluationResult)
at KnowledgeBaseServer.AddonInstaller.Tasks.Conditions.Acknowledge.EvaluateAnswer(String response)
at KnowledgeBaseServer.AddonInstaller.Controls.ConditionControl.enterButton_Click(Object sender, EventArgs e)
at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)
at System.W

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Any thoughts?

Thanks

Reply

lowjo replied on Wed, Jan 24 2007 12:37 PM

rated by 0 users

You are definately having permission problems. In this case it's with reading one of the SQL files.

 Check you permissions on the "\ControlPanel\Addons\" directory and, spefically, the  "\ControlPanel\Addons\knowledgeBaseServer\deploy" directory.

Thank You,
Chris
 

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ScottKorman replied on Wed, Jan 24 2007 3:13 PM

rated by 0 users

lowjo:

Check you permissions on the "\ControlPanel\Addons\" directory and, spefically, the  "\ControlPanel\Addons\knowledgeBaseServer\deploy" directory.

 What should the permissions be, as I need to ask my host to perform that change?

Thanks

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lowjo replied on Wed, Jan 24 2007 4:00 PM

rated by 0 users

You should have read/write permissions on "/ControlPanel/Addons/"

Glad to help. Please don't hesitate to ask any questions you may have. 

Chris